Frequently Asked Questions
Everything you need to know about your Julep beauty experience.
What is the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package by logging into your Julep account and viewing your order history.
Are Julep products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I find the right shade for my skin tone?
Each product page features a detailed shade guide and high-resolution swatches. If you need personalized assistance, our beauty experts are available via chat to help you find your perfect match.